Policy
Warranty Policy
Warranty coverage depends on the specific service performed and applies only to the completed approved work.
Coverage Scope
Warranty consideration applies only to the service performed on the submitted module. It does not automatically extend to unrelated vehicle systems or pre-existing vehicle faults.
Prompt Reporting and Inspection
Customers should report concerns promptly. Module return, installation details, and supporting information may be required for inspection before warranty determination.
Common Exclusions
- Incorrect installation or handling
- Vehicle wiring, power-supply, charging, grounding, or electrical faults
- Voltage events, water intrusion, corrosion, impact, or physical damage after return
- Tampering, unauthorized modification, or unsupported tuning changes
- Incompatible parts or unresolved vehicle-side faults
Shipping and Resolution Procedures
Shipping responsibilities and procedures for warranty review depend on case details, reported symptoms, and inspection findings.
Service-Specific Warranty Terms
When a written service-specific warranty is provided for a specific job, that written warranty controls for that service.
Service availability and compatibility depend on the exact vehicle, module, hardware, software, condition, and authorized repair request.
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