Privacy Policy

Information We May Collect

• Customer name, email address, and telephone number
• Vehicle year, make, model, and VIN
• Module identification and symptom/fault information
• Return shipping information you provide for your repair request
• Uploaded photographs and files related to your service request
• Payment-related information needed to process an approved repair (handled by our payment processor; we do not store full card numbers)
• Communications between you and DG Autohaus LLC, including SMS opt-in status

How Information Is Used

• Review your repair request and compatibility
• Respond to requests and send proposal or approval communications
• Provide, schedule, and document services
• Communicate shipping, appointment, or technical requirements
• Prevent misuse and fraud
• Maintain business and service records

Necessary Service Providers

DG Autohaus LLC does not sell customer personal information. Information may be shared only with third-party service providers used to operate the business and deliver requested communications and services — for example website hosting, email delivery, SMS delivery, shipping, and payment-processing platforms — subject to appropriate confidentiality and data-protection obligations.

SMS Consent and Opt-Out Rights

Mobile information and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers that help DG Autohaus LLC deliver requested communications and services, subject to appropriate confidentiality and data-protection obligations.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out of text messages at any time.
• Reply HELP for assistance.
• Opting out of SMS does not prevent DG Autohaus LLC from providing necessary non-SMS service communications (such as email or phone) about a repair request you have already submitted.
• Consent to receive SMS messages is not a condition of purchase.

Data Security and Retention

We use reasonable administrative and technical safeguards appropriate to the size of our business and the nature of the information we handle, including restricted administrative access and encrypted connections to our website. We retain service-related records for as long as reasonably necessary for operational, quality-control, warranty, and documentation purposes. We do not claim any specific security certification.

Your Choices

SMS opt-in is optional and separate from submitting a repair request. You may opt out of text messages at any time by replying STOP, and you may contact us using the method below to ask about the information we hold about your repair request.

Policy Updates

This policy may be updated as business processes, tools, or legal requirements change. The current version published on this page controls.

Contact

Questions about this policy can be sent to [email protected].